Shipping Rates & Returns Policy
All orders over £75 will qualify for FREE shipping to mainland UK
All orders placed and paid for by 12pm are processed the same day and are posted First Class with Royal Mail.
ASSOCIATED DANCE SUPPLIES - RETURNS
Occasionally you may wish to return items - laid out below are clear instructions on when this is possible and how to achieve this.
All items must be returned within 14 days to: Associated Dance Supplies Ltd, 4, Compass Court, Norfolk Street, Coventry. CV1 3LL
Occasionally you may wish to return items - laid out below are clear instructions on when this is possible and how to achieve this.
All items must be returned within 14 days to: Associated Dance Supplies Ltd, 4, Compass Court, Norfolk Street, Coventry. CV1 3LL
Refunds will be based on item price and original delivery costs paid by yourself of up to £2.50.
Exchanges must be made within 14 days of delivery - no exceptions
Unless we are at fault, we do not offer a free return service. If we send a faulty garment or the wrong size, we will replace the garment and pay for postage.
All returned items must be in the original condition you received them in with packaging and tags, if they are not in the original conditions then the return will be refused and sent back to you. You must not remove labels.
Unless we are at fault, we do not offer a free return service. If we send a faulty garment or the wrong size, we will replace the garment and pay for postage.
All returned items must be in the original condition you received them in with packaging and tags, if they are not in the original conditions then the return will be refused and sent back to you. You must not remove labels.
Please put a note in the package indicating what you are returning and why. Please let us know if you would like to return your item(s) for an exchange or refund. In order to process your return, please include your name, email address and order number along with the items that you are returning. If there is no information in the package, we will not be able to process your return.
If you are asking for an exchange as the size, you ordered does not fit, you will be responsible to cover the postage cost of £2.50 for the replacement item(s) to be sent out, an invoice will be sent via email for this payment once we receive your return. If you want a larger size that has a higher price you will also need to cover the extra cost before the exchange can be sent out; if you require a smaller size that is cheaper, we will refund the difference. If the item(s) you request is not available when the return is processed, we will issue you a refund instead. Any free delivery discount codes cannot be used to cover exchange postage costs - these costs must be covered in full before an exchange can be sent out.
If you are asking for an exchange as the size, you ordered does not fit, you will be responsible to cover the postage cost of £2.50 for the replacement item(s) to be sent out, an invoice will be sent via email for this payment once we receive your return. If you want a larger size that has a higher price you will also need to cover the extra cost before the exchange can be sent out; if you require a smaller size that is cheaper, we will refund the difference. If the item(s) you request is not available when the return is processed, we will issue you a refund instead. Any free delivery discount codes cannot be used to cover exchange postage costs - these costs must be covered in full before an exchange can be sent out.
DAMAGED PARCELS
All of our garments are inspected prior to dispatch but should be checked before use, as we do not accept worn clothing back. You must notify us within 7 days of any faulty goods.
For more information about your statutory rights, please visit: .https://www.gov.uk/consumer-protection-rights We will replace any damaged garment that is not received by you in good condition; we require you to take a photograph of the goods and email to us outlining the problem with the garment. We will then confirm that you can return the goods and we will e-mail the details of how to return the items to us.
In the circumstance that your goods are faulty or damaged, we will provide an item in exchange for the damaged goods or a full refund on return of the item.
We will cover returns postage for faulty or damaged goods only. Please do not purchase your own return postage as we are unable to refund these costs, we will email a postage label across for you to print off and return the item.
All of our garments are inspected prior to dispatch but should be checked before use, as we do not accept worn clothing back. You must notify us within 7 days of any faulty goods.
For more information about your statutory rights, please visit: .https://www.gov.uk/consumer-protection-rights We will replace any damaged garment that is not received by you in good condition; we require you to take a photograph of the goods and email to us outlining the problem with the garment. We will then confirm that you can return the goods and we will e-mail the details of how to return the items to us.
In the circumstance that your goods are faulty or damaged, we will provide an item in exchange for the damaged goods or a full refund on return of the item.
We will cover returns postage for faulty or damaged goods only. Please do not purchase your own return postage as we are unable to refund these costs, we will email a postage label across for you to print off and return the item.
NON-DELIVERY OF PARCELS
If your parcel does not arrive after dispatch from us in the delivery time estimated at checkout, please contact as soon as possible as we arrange tracking on most parcels sent by ADS.
If your parcel does not arrive after dispatch from us in the delivery time estimated at checkout, please contact as soon as possible as we arrange tracking on most parcels sent by ADS.
RETURNS PROCESSING TIME
Please take note that all returns take up to 14 working days (Monday-Friday) to process.
Please make us aware of more urgent exchanges by contacting us before returning your item and clearly marking the packaging as urgent.
Please take note that all returns take up to 14 working days (Monday-Friday) to process.
Please make us aware of more urgent exchanges by contacting us before returning your item and clearly marking the packaging as urgent.
If you have any other questions about returns, please contact us at: admin@associatedds.co.uk